May 8, 2020

Dear Customers,

I am writing to update you on how ST Solutions is responding to the Coronavirus COVID-19 pandemic. At ST Solutions, the health and safety of our customers, associates, employees, and communities is top priority.

We will continue to serve you, and want to share valuable information with you about how we will continue to operate safely and effectively.

Essential Business

ST Solutions operates as an "Essential Business" performing under contract to Critical Infrastructure Sectors, as defined under the President's guidelines and the Defense Industrial Base (DIB); supplying essential products, and supporting the national defense of the United States.

Due to increased consumption, the product area showing extended lead times has been centered on personal protective gear such as masks and associated items such as hand sanitizers. In addition, we are beginning to see some disruptions in the supply of products from manufacturers in Mexico, due to the Government of Mexico's orders. To minimize any potential impact, our staff are already working with those customers that may be affected by these delays.

Please know we are closely monitoring the situation with our suppliers. We have polled the top 80% of our suppliers for updates on their supply status as it relates to the COVID-19 outbreak. Additionally, as we are receiving notifications from suppliers related to service disruptions, we are identifying the potential affected customers, and our sales staff are working with those customers to order additional product or adjust inventory levels as needed.


In addition to monitoring supplier status and product availability, ST Solutions has implemented a variety of measures to allow continued operations:  

  • Essential personnel are working from home.
  • Our warehouse and staff that continue to work with customers onsite have access to N95 respirators and hand sanitizer.
  • Janitorial services have implemented additional sanitation procedures when cleaning our facilities.
  • Employees have been encouraged to stay home if they are ill and to notify Human Resources if they or a household member has possibly been exposed or has been diagnosed with COVID-19.

Proactive Steps

The World Health Organization (WHO) and the US Centers for Disease Control and Prevention (CDC) is requesting employers to do all they can to slow the coronavirus outbreak. We have implemented proactive steps to do our part, helping to protect our valuable employees and the global market. We are monitoring foreign travel by employees and visitors to our sites in alignment with CDC guidelines. ST Solutions will continue to assess the situation and work with our suppliers, customers, and team members to best limit the impact from COVID-19-related service disruptions.

We wish good health and safety to all our customers, suppliers, associates, employees and families. We assure you that ST Solutions has a significant capital base and lines of credit to insure uninterrupted operations. We appreciate your continued confidence in ST Solutions to support your needs.

Best regards,

Will Powell, CEO